{"id":201,"date":"2026-08-03T05:56:39","date_gmt":"2026-08-03T05:56:39","guid":{"rendered":"https:\/\/humasprotokol.baliprov.go.id\/?page_id=201"},"modified":"2026-08-05T08:34:09","modified_gmt":"2026-08-05T08:34:09","slug":"sop-permohonan-informasi","status":"publish","type":"page","link":"https:\/\/humasprotokol.baliprov.go.id\/?page_id=201","title":{"rendered":"SOP Permohonan Informasi"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PENDOKUMENTASIAN-INFORMASI-PUBLIK.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SOP PENDOKUMENTASIAN INFORMASI PUBLIK.\"><\/object><a id=\"wp-block-file--media-f2ceb706-21ae-4a30-a2cc-93bc11381090\" href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PENDOKUMENTASIAN-INFORMASI-PUBLIK.pdf\">SOP PENDOKUMENTASIAN INFORMASI PUBLIK<\/a><a href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PENDOKUMENTASIAN-INFORMASI-PUBLIK.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-f2ceb706-21ae-4a30-a2cc-93bc11381090\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PERMINTAAN-INFORMASI-ONLINE.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SOP PERMINTAAN INFORMASI ONLINE.\"><\/object><a id=\"wp-block-file--media-1b1d39db-74bc-4cb7-94a0-da15129b7b1a\" href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PERMINTAAN-INFORMASI-ONLINE.pdf\">SOP PERMINTAAN INFORMASI ONLINE<\/a><a href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PERMINTAAN-INFORMASI-ONLINE.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-1b1d39db-74bc-4cb7-94a0-da15129b7b1a\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PERMINTAAN-INFORMASI-OFFLINE.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SOP PERMINTAAN INFORMASI OFFLINE.\"><\/object><a id=\"wp-block-file--media-b5ed8adb-9282-4458-81cd-2c253adb0aa6\" href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PERMINTAAN-INFORMASI-OFFLINE.pdf\">SOP PERMINTAAN INFORMASI OFFLINE<\/a><a href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PERMINTAAN-INFORMASI-OFFLINE.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-b5ed8adb-9282-4458-81cd-2c253adb0aa6\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-UJI-KONSEKUENSI.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SOP UJI KONSEKUENSI.\"><\/object><a id=\"wp-block-file--media-cee21e69-4a93-4dff-b59d-f452e500c46f\" href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-UJI-KONSEKUENSI.pdf\">SOP UJI KONSEKUENSI<\/a><a href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-UJI-KONSEKUENSI.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-cee21e69-4a93-4dff-b59d-f452e500c46f\">Download<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PENETAPAN-DAN-PEMUTAKHIRAN-DIP.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SOP PENETAPAN DAN PEMUTAKHIRAN DIP.\"><\/object><a id=\"wp-block-file--media-a750468b-3ff3-4a1c-9090-d37d61ec4d0d\" href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PENETAPAN-DAN-PEMUTAKHIRAN-DIP.pdf\">SOP PENETAPAN DAN PEMUTAKHIRAN DIP<\/a><a href=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/SOP-PENETAPAN-DAN-PEMUTAKHIRAN-DIP.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-a750468b-3ff3-4a1c-9090-d37d61ec4d0d\">Download<\/a><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"1024\" src=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/WhatsApp-Image-2026-07-28-at-08.17.11-512x1024.jpeg\" alt=\"\" class=\"wp-image-209\" srcset=\"https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/WhatsApp-Image-2026-07-28-at-08.17.11-512x1024.jpeg 512w, https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/WhatsApp-Image-2026-07-28-at-08.17.11-150x300.jpeg 150w, https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/WhatsApp-Image-2026-07-28-at-08.17.11-768x1536.jpeg 768w, https:\/\/humasprotokol.baliprov.go.id\/wp-content\/uploads\/2026\/08\/WhatsApp-Image-2026-07-28-at-08.17.11.jpeg 800w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">STANDAR OPERASIONAL PROSEDUR (SOP)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">PELAYANAN PERMOHONAN INFORMASI PUBLIK<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">I. Tujuan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Memberikan pedoman bagi Pejabat Pengelola Informasi dan Dokumentasi (PPID) dalam memberikan pelayanan informasi publik secara cepat, tepat, sederhana, dan transparan sesuai ketentuan peraturan perundang-undangan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">II. Dasar Hukum<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Undang-Undang Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik.<\/li>\n\n\n\n<li>Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.<\/li>\n\n\n\n<li>Peraturan Pemerintah Nomor 61 Tahun 2010 tentang Pelaksanaan UU KIP.<\/li>\n\n\n\n<li>Peraturan Komisi Informasi Nomor 1 Tahun 2021 tentang Standar Layanan Informasi Publik.<\/li>\n\n\n\n<li>Peraturan Menteri Dalam Negeri Nomor 3 Tahun 2017 tentang Pedoman Pengelolaan Pelayanan Informasi dan Dokumentasi Kemendagri dan Pemerintahan Daerah.<\/li>\n\n\n\n<li>Peraturan Kepala Daerah tentang PPID (apabila ada).<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">III. Persyaratan<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Pemohon wajib:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mengisi formulir permohonan informasi;<\/li>\n\n\n\n<li>Menunjukkan identitas diri (KTP\/SIM\/Paspor) atau identitas badan hukum;<\/li>\n\n\n\n<li>Menjelaskan informasi yang diminta;<\/li>\n\n\n\n<li>Menjelaskan tujuan penggunaan informasi (sesuai formulir).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">IV. Waktu Pelayanan<\/h1>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Kegiatan<\/th><th>Waktu<\/th><\/tr><\/thead><tbody><tr><td>Penerimaan permohonan<\/td><td>Hari kerja<\/td><\/tr><tr><td>Registrasi<\/td><td>Maksimal 1 hari kerja<\/td><\/tr><tr><td>Pemberian jawaban<\/td><td>Maksimal 10 hari kerja<\/td><\/tr><tr><td>Perpanjangan (apabila diperlukan)<\/td><td>Maksimal 7 hari kerja<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Total maksimal penyelesaian adalah <strong>17 hari kerja<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">V. Pelaksana<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Petugas Front Office PPID<\/li>\n\n\n\n<li>PPID Pelaksana<\/li>\n\n\n\n<li>PPID Utama<\/li>\n\n\n\n<li>Bidang Pengelola Informasi<\/li>\n\n\n\n<li>Atasan PPID (bila diperlukan)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">VI. Prosedur Pelayanan<\/h1>\n\n\n\n<h3 class=\"wp-block-heading\">1. Pemohon Mengajukan Permohonan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pemohon menyampaikan permohonan melalui:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Datang langsung<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Website PPID<\/li>\n\n\n\n<li>Surat<\/li>\n\n\n\n<li>Aplikasi pelayanan informasi<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Petugas PPID Menerima Permohonan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petugas melakukan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pemeriksaan identitas;<\/li>\n\n\n\n<li>pemeriksaan kelengkapan formulir;<\/li>\n\n\n\n<li>registrasi permohonan;<\/li>\n\n\n\n<li>pemberian nomor registrasi.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Verifikasi Permohonan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">PPID melakukan pemeriksaan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>apakah informasi berada dalam penguasaan badan publik;<\/li>\n\n\n\n<li>apakah informasi termasuk informasi terbuka;<\/li>\n\n\n\n<li>apakah informasi termasuk informasi yang dikecualikan;<\/li>\n\n\n\n<li>apakah informasi telah tersedia.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Koordinasi dengan Unit Pengelola Informasi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Apabila informasi berada pada perangkat daerah\/unit kerja tertentu, PPID meminta dokumen kepada unit tersebut.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Penyusunan Jawaban<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">PPID menyiapkan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>informasi yang diminta;<\/li>\n\n\n\n<li>surat pemberitahuan;<\/li>\n\n\n\n<li>alasan penolakan apabila informasi dikecualikan.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Persetujuan PPID<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">PPID memberikan persetujuan terhadap jawaban pelayanan informasi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Penyampaian Informasi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Informasi diberikan melalui:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>email;<\/li>\n\n\n\n<li>salinan cetak;<\/li>\n\n\n\n<li>softcopy;<\/li>\n\n\n\n<li>media elektronik;<\/li>\n\n\n\n<li>melihat langsung dokumen (apabila dimungkinkan).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Dokumentasi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Petugas mengarsipkan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>formulir permohonan;<\/li>\n\n\n\n<li>surat jawaban;<\/li>\n\n\n\n<li>bukti penyerahan informasi;<\/li>\n\n\n\n<li>dokumentasi pelayanan.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">VII. Output<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Informasi publik diberikan kepada pemohon; atau<\/li>\n\n\n\n<li>Surat penolakan beserta alasan sesuai ketentuan peraturan perundang-undangan.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">VIII. Jangka Waktu<\/h1>\n\n\n\n<pre class=\"wp-block-code\"><code>Permohonan diterima\n        \u2502\n        \u25bc\nRegistrasi\n(1 Hari)\n        \u2502\n        \u25bc\nVerifikasi PPID\n        \u2502\n        \u25bc\nKoordinasi dengan Unit Kerja\n        \u2502\n        \u25bc\nPenyusunan Jawaban\n        \u2502\n        \u25bc\nPersetujuan PPID\n        \u2502\n        \u25bc\nPenyampaian Informasi\n(Maksimal 10 Hari Kerja)\n\nJika diperlukan\n\u25bc\n\nPerpanjangan\nMaksimal 7 Hari Kerja<\/code><\/pre>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">IX. Biaya<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Pelayanan informasi publik <strong>tidak dipungut biaya<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apabila pemohon meminta salinan fisik dokumen, biaya yang dikenakan hanya sebatas biaya penggandaan atau media penyimpanan sesuai ketentuan yang berlaku.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">X. Penanganan Keberatan<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Apabila pemohon tidak puas terhadap pelayanan informasi, pemohon dapat mengajukan keberatan kepada <strong>Atasan PPID<\/strong> paling lambat <strong>30 hari kerja<\/strong> sejak ditemukannya alasan keberatan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atasan PPID memberikan tanggapan paling lambat <strong>30 hari kerja<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apabila masih tidak puas, pemohon dapat mengajukan penyelesaian sengketa informasi kepada Komisi Informasi Provinsi Bali atau komisi informasi yang berwenang sesuai ketentuan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Alur Singkat SOP<\/h2>\n\n\n\n<pre class=\"wp-block-code\"><code>Pemohon\n   \u2502\n   \u25bc\nPetugas PPID menerima permohonan\n   \u2502\n   \u25bc\nRegistrasi\n   \u2502\n   \u25bc\nVerifikasi informasi\n   \u2502\n   \u25bc\nKoordinasi dengan Unit Kerja\n   \u2502\n   \u25bc\nPPID menyusun jawaban\n   \u2502\n   \u25bc\nPersetujuan PPID\n   \u2502\n   \u251c\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u25ba Ditolak\n   \u2502                 \u2502\n   \u2502                 \u25bc\n   \u2502         Surat Penolakan\n   \u2502\n   \u25bc\nInformasi Diserahkan\n   \u2502\n   \u25bc\nArsip<\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>STANDAR OPERASIONAL PROSEDUR (SOP) PELAYANAN PERMOHONAN INFORMASI PUBLIK I. Tujuan Memberikan pedoman bagi Pejabat Pengelola Informasi dan Dokumentasi (PPID) dalam memberikan pelayanan informasi publik secara &hellip; <\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-201","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=\/wp\/v2\/pages\/201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=201"}],"version-history":[{"count":3,"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=\/wp\/v2\/pages\/201\/revisions"}],"predecessor-version":[{"id":399,"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=\/wp\/v2\/pages\/201\/revisions\/399"}],"wp:attachment":[{"href":"https:\/\/humasprotokol.baliprov.go.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}